Making a Complaint

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You can make a complaint:

  • In person at the Needs Assessment Unit (2nd Floor Aqua Mall, 55 South Church Street, George Town)
  • By telephone (345 946-0024)
  • In writing to:
    • Julie Faulknor-Grant
    • Needs Assessment Unit
    • P.O. Box 895GT,
    • Grand Cayman, KY1-1103,
  • By email:

When making a complaint, try to give us as much detail as possible, for example:

  • What service, policy, person or aspect of the Portfolio/Ministry/Department you are complaining about.
  • If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
  • Any expectations you may have had of the Needs Assessment Unit's services, as a result of information we provided or what staff of the Needs Assessment Unit may have said.
  • Your name, address and contact details so that we can respond to your complaint.
  • Anything else which you think would help to make your point and help us to investigate your concerns.

Last Updated 2020-08-25