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Mother Daughter Portrait

NAU Appeals Process

If you are unhappy with a decision you have received in response to a complaint, you may submit an appeal to the Director of the Needs Assessment Unit – Ms Tamara Hurlston.


When an appeal is received by the NAU, senior management will review the decision and determine whether or not the decision was made in line with the NAU’s Eligibility Criteria for Financial Relief Assistance and the relevant laws and internal guidelines.

The Appeal should be submitted in a sealed envelope or via email to the Compliance and Operational Manager ( and to the attention of the Director of the Needs Assessment Unit, Ms Tamara Hurlston (

Once the Director has reviewed the matter and has made a decision, a formal response, detailing findings and decisions, will be issued to the applicant in writing.

If the applicant is not satisfied with the final decision of the Director, the next available remedy would be to seek recourse via the Office of the Ombudsman.

The Appellant will receive a response from the NAU acknowledging receipt of the complaint within 2 working days and NAU’s formal decision regarding the matter will be provided within 30 calendar days.

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